Sympac is proud to be the largest supplier of systems to the Independent Hardware Network.
You Asked. We Listened. We Delivered!
What's New
Sympac Go can now be deployed to an Android phone and the camera is used to scan barcodes! POS, stocktake & product management functionality in the palm of your hand! Connect via WiFi to communicate with your in store Sympac software.
Creating a seamless budgeting process! Transition into the future of budgeting with Sympac & Phocas. Phocas offers an out-of-the-box solution that integrates seamlessly with Sympac.
Your customers can receive electronic receipts to their mobile phone or their banking app at no additional cost to you. Improve sustainability. Reduce costs. Better customer experience.
The Goods in Batch function enables stock deliveries to be easily received into the system and matched against the corresponding electronic invoice/s. Exceptions are easily identified and managed including damaged stock and short deliveries. Once the batch is processed all corresponding stock and general ledger updates are processed automatically.
POS has a new feature that allows you to link delivery products to a delivery levy product. This is available in the linked product field on the delivery product.
The POS reprint interface has been re-built to provide a much quicker process for the majority of printing requirements.
Find out more about sympac’s Enhanced Document Grid, Printing of Delivery Dockets from the Group Invoicing Form, Release & Printing from the Group Invoicing Form plus Adding Document Notes to the Group Invoice.
The Label Que maintenance has new expanded filtering options available.
A New Price Filter option has also been added together with further extended filtering options!
The Product Dashboard is an interface which displays all of the relevant information about a product on a single screen!
A new feature has been added to the main POS interface to enable quicker tendering processes.
When turned on this is available from the new button (which will show the tender type name).
A new feature of the reprice document function has been added to allow the application of discount structures that would not normally apply to the selected customer.
Supplier Deal Integration linked to the Customer Order shows you if there is a Supplier Deal Available!
A range of changes to the TBO maintenance area have been made to make the process of ordering smoother and quicker.
These changes will initially be released as an opt-in feature that users can choose to review from the New Features button.
Delivering Real Results For IHG Stores
Recent Releases
POS Delivery Address Screen – Customer Address Options
The delivery address screen in POS now has an additional function key to allow the user to select any of the addresses associated with a customer.
POS accumulation extensions
A new option in POS to allow the temporary disabling of product accumulation has been added.
POS Quick Tendering
A new feature has been added to the main POS interface to enable a quicker tendering process.
POS scanning box barcodes
POS now allows scanning of box barcodes, this is done by setting up the pack size quantity against the box barcode.
POS Unallocated Receipt
A simplified debtor receipt process has been added to the system.
POS cost and GP visibility hide option
A new option to the POS screen that allows the ability to temporarily hide cost & GP figures.
Delivery Charge Levy
POS has a new feature that allows you to link delivery products to a delivery levy product. This is available in the linked product field on the delivery product.
Adjustment Note invoice search details
Additional details have been added to the adjustment note search to allow better matching of details.
Comparison Report – force recalculate sell prices
A new feature has been added to the comparison report to simplify the process of running the update process, this new option enables specific products to be setup to always recalculate the sell price. Setting up a product in this way will treat those products setup as if the Recalculate RRP option on the comparison report was set.
Document Reprinting – improved interface
The POS reprint interface has been re-built to provide a much quicker process for most printing requirements.
Customer Search customising
The customer search window can now be customised to enable a cleaner search result
Search window extensions
The customer document search window has been updated to show additional detail directly.
Label Queue Maintenance & Extensions
The Label maintenance has new expanded filtering options available.
Customer email searching
The customer SQL search function will now look for email addresses stored in the customer contact table.
Customer Account – Direct to GL
Functionality has been added to the software so that an account can be configured to post directly to the GL for internal expenses.
Customer email Searching
The customer SQL search function will now look for email addresses stored in the customer contact table.
Customer Order Delivery – Extended Option
A new opt in feature has been added to the customer order delivery choice box options to allow cancellation of any remaining items on a customer order after a delivery.
Customer Sub account History
The sales history details for any customer sub account can now be viewed in the customer maintenance/enquiry window.
Customer Account – Direct to GL
Functionality has been added to the software so that an account can be configured to post directly to the GL for internal expenses.
Reprice by discount matrix
A new feature of the document reprice function has been added to allow the application of discount structures that would not normally apply to the selected customer.
Creditor Payment Auto Reference Number
A new feature has been added to the Creditor Payments to generate a unique reference number.
Bank Drops
A new method of recording details against till clearances, report these details and produce a bank drop which contains a range of till clearances has been added.
General Ledger transaction enquiry extensions.
The GL transaction enquiry window has been extended to show inline details, it will now show in a panel below the main listing the full document details of the transaction selected.
STP Phase 2
Single touch Payroll Phase 2 update
Goods inwards batches
The Goods Inwards Batch listing screen displays all existing batches in progress and the ability to add new batches or view completed batches.
TBO maintenance extensions
A range of changes to the TBO maintenance area have been made to make the process of ordering smoother and quicker.
Purchase Order Export
In Purchase Order Entry, enter the Purchase Order Number, or search for it using the F8 Purchase Orders option.
Your Feedback. Our Team. New Innovation.
Coming Soon
A simplified debtor receipt process has been added to the system, this replaces the existing Receipting process that is accessible from the F3 button in POS.
Big News For Trade Stores! We’ve made changes to Tally Groups and added in the Tally Lines in Stock Enquiry on the Goods Receipts!
The new Debtor Letters system allows you to easily send SMS and/or Email to customers who meet certain criteria around aged balances, last receipt date, date last letter sent and so on.
This new option will allow you to trial new sympac features without fully turning them on. The interface changes will automatically go back to their original state once the program has been restarted. It’s coming your way very soon.
for Purchase Orders
- New layouts will be available in the drop-down box when an order is set to print.
- Can be defined on a supplier basis.
- When the order is printed it will prompt the user to confirm the email address.
- The recipient address can be adjusted and selected from supplier contacts or staff addresses.
for Statement Layouts
When finished the new Statement Layouts can be customised for the following:
- Bank accounts details
- Bpay Symbols & reference numbers
- QR Codes
- Forward due dates
- URL’s
This new interface is being designed to enable easy management of open purchase orders. This includes the ability to email multiple suppliers when orders are overdue and the ability to click through to linked customer orders.
“Project Prism” is one of our currently active projects – once completed Prism will provide tools that allow querying and reporting of your Sympac database using Structured Query Language or SQL to create facets. These facets will provide our more technically experienced users the power to optimise reporting based on specifically designed queries.
Some of PRISM’s Key Features
- Allows querying and reporting using Structured Query Language.
- Create SQL queries that can be exported as an Excel workbook, CVS file or FastReports Template.
- Scheduled reports to run and export in the required format.
- Get access to an online line library of pre-built queries.
Together. Delivering More. To Your Bottom Line.
Value Adds
As your valued business partner, we are committed to working together with you to provide solutions that drive and support growth and increased profitability for your business!
That’s why at sympac we continue to source third party providers to partner with. Working together with providers such as Smash Technology, Phocas, Slyp and Till allows us to provide even more value to your business. Find out more below and visit our stand at the 2023 Expo!
Sympac is pleased to be partnering with Till to offer more value added services to IHG Stores. Through this partnership your store can gain the following key benefits:
- Accept payments any way you want.
- Connecting your existing platforms into a single all-powerful backend.
- Speedier transactions.
- Debtors (Customers) can register their cards to allow store-initiated payments of their monthly statements!
- No hassles & Total security.
Find out more here: symgateway overview
We’re proud to partner with CRASH Technology and together offer stores more options when it comes to securing their business operations, maximising their productivity and ensuring their peace-of-mind!
Crash Technology specialize in IT consulting and disaster recovery.
In December 2022 we held a Webinar on the evolving IT security landscape and the Australian Essential 8 Framework.
If you missed the session or would like to view again simply follow this link: https://youtu.be/UEfTzc0-x6w
Find out more: Crash Technology
Add intuitive Business Intelligence & Financial Reporting to your Sympac solution. We have partnered with Phocas to add data analytics and financial reporting into your Sympac system. This additional functionality can help you better understand what is important to your business.
- more accurate forecasts that adjust as needed based on changing conditions
- involving the team with easier access and collaboration for budget contributors
- automating the process with changes that become visible to others in real time
- integrating other elements of the business to include the true budget drivers such as sales figures, headcount and capital expenditures
Missed our November 2022 Webinars about Phocas and Sympac? Follow the links below to view!
- https://www.phocassoftware.com/seamless-budget-process-sympac-recording
- https://www.phocassoftware.com/data-anayltics-for-sympac-solutions-users-recording
- https://www.phocassoftware.com/sympac-future-of-financial-reporting-recording
- https://sympac.com.au/phocas-sympac-webinar-recordings/
Find out more: Phocas Overview for IHG stores
Your customers can receive electronic receipts to their mobile phone or their banking app at no additional cost to you.
- Improve sustainability
- Reduce costs
- Create a better experience for your customers – move away from printed receipts and into a smarter, greener world of electronic receipts
With access to the Slyp web site you can do the following:
- Add additional Store details (trading hours, etc)
- Configure your branding – receipt logo, colours
- Setup social media links
- Define a Returns Policy
- View your receipt feed
Pre-requisites: You will need to have an account with Slyp in order to configure the integration. In addition there are two keys you will require from Slyp – API Key & Merchant ID.
Find out more: Slyp Overview for IHG Stores
Systems built for IHG stores just like yours!
Testimonials
“We love sympac for many reasons, but to break it down, it’s like a relationship — it’s in-depth and always growing! The whole package is great, every module is equally as good as the rest. The backup service from the Help Desk is an asset – you only have to do things once — this is very important to us! We don’t want to have to do things over and over, once is my motto!!”
bernie crameri
owner & manager
crameri's mitre 10
“We saw a 5% increase in GP when starting with Sympac. It’s an invaluable tool which allows increased visibility on real-time data so you can make accurate informed decisions, leading to improved control & results!”
steve pulbrook
director & cfo
Gubbins Pulbrook mitre 10
“Sympac’s service is gold! They came into our stores and analysed our operations — especially in regard to Inventory. We now get an accurate picture of performance with one button — showing profitability immediately. Their service is personalised and hands-on, nothing is too hard.”
steve czeiger
ceo & principal
Sunlite mitre 10
“The Sympac system has evolved with our needs over the years, and that is just great! The service that the help desk has given us is second to none. If you need help you simply get it, they all do the best they can to solve our questions. POS is simple to use & deals with timber well. Rack & Pack management of the timber, through to the customer ordering system, is seamless.”
norm hastings
owner & manager
Diamond Valley mitre 10
Check out our YouTube Channel!
Videos
IHG Stores can access over 260 Training Videos on Sympac’s YouTube Channel. We’re adding new content all the time so don’t forget to SUBSCRIBE!
Feedback
Have a suggestion or a question?
That’s great! We’d love to hear from you. Your feedback, suggestions and initiatives are vital to the ongoing development and refinement of our sympac systems.
Drop us a Line below!
Delivering Real Results
For IHG Stores
We don’t just provide Point of Sale and Retail Management Systems for IHG Stores — our solutions encompass best practice systems and procedures — we know retail, and we know you want to do things faster, smarter and more streamlined.
We can give you the power to change quickly and free yourself from processes that can slow you down — so you can spend time focusing on where the business needs you most.
Throughout our long and collaborative, partnership-style approach with IHG stores just like yours, we’ve been consistently delivering real results nationwide.
Together. Getting on with business.
Support 1300 361 732
[email protected]
www.sympac.com.au
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