Software designed for the Independent Hardware Group.

Sympac Solutions is the leading provider of innovative Retail Management Solutions and the largest supplier of systems to the Independent Hardware Group!

This web page has been created exclusively for IHG Expo 2024! Scroll through the information below to find out more about us, the latest news on innovation & enhancements, special offers, our partners, our team and much more!

Delivering real results for IHG Stores.

Our collaborative “partnership” style with IHG and 30+ years of experience – means we know your business!

We understand the systems and processes needed to take your business to the next level. Our strength is your strength, and our business is built on growing your business, your efficiency, and your profits!

2023 Highlights

The team and I take real pride in our suite of innovative industry focused software solutions.

Glenn Watkinson, Sympac CEO

As the largest supplier of systems to IHG we’ve been continuously delivering real results across the IHG network for over many decades – and in 2023 we continued to do just that!

New eLearning Platform developed in 2023 & ready for launch throughout April 2024.
Improvements to our Extended Service Agreements.
We also launched a Software Blog during 2023!
Equal to our high standard of service and dedication to the development of innovative solutions, is how we safeguard your systems and data. That’s why over the past 12 months we’ve reinforced our commitment by delivering you dozens of software releases, updates, and exciting new features!
As your valued business partner, we are also committed to working with you to provide solutions that drive and support growth and profitability for your business! That’s why we continue to source third party providers to partner with. You can find out more about our partners further below.
As well as monthly software releases, we launched over 30 new innovative enhancements to the Sympac software during 2023!

Our Leadership Team

New Innovations & Enhancements

Together with our regular monthly software releases which provide updates and/or solutions to core functionality, we have also launched over 30 new innovative enhancements to the Sympac software during 2023!

Here’s a list of new features and functions. To find out more detail about each follow the link at the end to our software blog.

POS Delivery Address Screen; Customer Address Options; The delivery address screen in POS now has an additional function key to allow the user to select any of the addresses associated with a customer. A new option in POS to allow the temporary disabling of product accumulation has been added.

POS Quick Tendering; A new feature has been added to the main POS interface to enable a quicker tendering process.

POS scanning box barcodes; POS now allows scanning of box barcodes; this is done by setting up the pack size quantity against the box barcode.

POS Unallocated Receipt; A simplified debtor receipt process has been added to the system.

POS cost and GP visibility hide option; A new option to the POS screen that allows the ability to temporarily hide cost & GP figures.

Delivery Charge Levy; POS has a new feature that allows you to link delivery products to a delivery levy product. This is available in the linked product field on the delivery product.

Adjustment Note invoice search details; Additional details have been added to the adjustment note search to allow better matching of details.

Document Reprinting – improved interface; The POS reprint interface has been re-built to provide a much quicker process for most printing requirements.

Customer Search customizing; The customer search window can now be customised to enable a cleaner search result

Search window extensions; The customer document search window has been updated to show additional detail directly.

Customer email searching; The customer SQL search function will now look for email addresses stored in the customer contact table.

Label Queue Maintenance & Extensions; The Label maintenance has new expanded filtering options available.

Comparison Reporting; We’ve added some improvements to our comparison reporting! Comparison Report – force recalculate sell prices. A new feature has been added to the comparison report to simplify the process of running the update process, this new option enables specific products to be setup to always recalculate the sell price. Setting up a product in this way will treat those products setup as if the Recalculate RRP option on the comparison report was set.

Customers Account New Security Options; There is a new security option so that you can hide the Discount fields by user security profile
- Direct to GL; Functionality has been added to the software so that an account can be configured to post directly to the General Ledger for internal expenses.
- Customer Order Delivery – Extended Option; A new opt in feature has been added to the customer order delivery choice box options to allow cancellation of any remaining items on a customer order after a delivery.
- Customer Sub account History; The sales history details for any customer sub account can now be viewed in the customer maintenance/enquiry window.

Goods In Batch; The Goods In Batch Function enables your stock deliveries to be easily received into the system and matched against corresponding electronic invoices. This function also allows you to manage and identify exceptions easily, like damaged stock and short deliveries and automatically does stock and GL updates once the batch is processed! Here are some of the features:
- Complete the entire inwards goods process in one place
- Sound customisations for scanning alerts
- Automatically create claims for damaged stock or short deliveries
- Provides Inventory Managers with massive productivity boost and time saving efficiencies
- Includes an option to not print labels for small price changes
- Email reporting options
Goods In Batch Product Level Details; Product level details are now visible when the timber product interface is focused.

Delivery Options & Claims; Short delivery handling; Select how you would like to handle short deliveries. You can select to create a claim or balance the difference to GRNYC to be dealt with later. Ignore claims less than; Set a minimum limit for raising claims. Short Delivered Claim Reason; Select which claim reason you would like to use on claims raised during the process.

Manual Scanning Alerts; Not on Invoice; Select which sound you would like to hear when an item is scanned but not found on the invoice. On customer Order; Select which sound you would like to hear when an item is scanned that is on a Customer Order. Scan not found on File; Select which sound you would like to hear when an item is scanned but not found in the Product File

Label Queue; Set the Queue where you would like labels to be placed and select a price tolerance below which labels will not be queued (i.e. choose not to print labels for small price changes)

Email Reporting; Enter the email address/es of where you would like to final reports to be emailed to. If you have multiple email addresses, you can enter these with a semi-colon “;” separator – then select which reports you would like emailed!

Purchase Ordering Manufacturers Code; The manufactures code field is now available as a field in the purchase order search, F details option.

Purchase Order Alteration History; Changes to specific purchase order fields are now captured and stored in a history table! The fields details trapped when changed are; Product Code & Price, Quantity – ordered & delivered, Date Required, and Timber Tally details. These settings only effect the visibility of the purchase order history details – not the automatic storing of the audit.

Price Change Reason; A new option to prompt the user for the reason a price has been changed is now available. This function prompts the user to enter a reason describing why the cost was changed and this reason is then available in the history view.

Change Reason Clickable Link; A new clickable link for history is available in the “Line Information” section. This will show you an audit trail of the changes to the highlighted purchase order, such as when it was changed and by who. The history details can also be turned on to show this in the grid as a column, this will either display a value of “Show” or “Altered” when the price has been changed from the original base price. The same visibility is available from the purchase order reconciliation tab

Purchase Order UOM Field; Purchase unit of measure field is now available as a visible field within the purchase order/inwards goods grid. This will show the unit of measure field from the alternate supplier table. This column is also an ‘opt-in feature’ and can be setup in the Purchase Ordering settings.

Purchase Order Window; Purchase order search window has been expanded to show a secondary grid with the extended details of the purchase order directly in the search window.

Purchase Order Numbers; Purchase Order numbers are now recorded on relevant creditors transactions and is viewable in creditor transaction enquiry. The update allows the visibility of the product details of the order directly

Purchase Order Export; In Purchase Order Entry, enter the Purchase Order Number, or search for it using the F Purchase Orders option.

Goods Inwards Batch Listing; The Goods Inwards Batch listing screen displays all existing batches in progress and the ability to add new batches or view completed batches.

TBO maintenance extensions; A range of changes to the TBO maintenance area have been made to make the process of ordering smoother and quicker.

Creditor Release/Hold Batch Extended Filter; Extended to filter the list of details by transaction type.

Creditor Transaction Enquiry Window; Creditor Transaction Enquiry Window has been extended to show additional information directly without having to drill down. This will now show; General Ledger details, Allocations, Related Delivery Details

GL Transaction Enquiry; The GL transaction enquiry secondary display of subledger details of debtor transactions now shows the COGs value, and now allows drilling down into the invoice history details

System Dashboard; The system dashboard Grids now remember the column widths.

About Our Partners

As your valued business partner, we are also committed to working with you to provide solutions that drive and support growth and profitability for your business! That’s why we continue to source third party providers to partner with. Here are some of the partnerships we’ve announced in 2023 that provide even more value to your business!

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Software Blog - find out what's new!

We launched a new Software Blog during 2023! This Blog contains news on all our software updates as well as a ‘what’s new’ area where you can find out all about our innovative system enhancements and new features as they are released.

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PUBLISHING STATEMENT: As new features and enhancements are continually being added to our SYMPAC products, there may be variations between these resources and the current version of the SYMPAC Retail Management System software. SYMPAC Solutions Pty Ltd assumes no liability for damages incurred directly or indirectly due to errors, omissions, or discrepancies in these resources.